Administrative Coordinator II

About KDC:

At KDC we are on a mission to empower and support all people to meet their full potential in a world where every individual and family thrives, no matter the circumstances.

About this role:

The Administrative Coordinator II provides administrative and receptionist support to the Quality and Compliance department and New Bedford–based programs. This role supports daily office operations, maintains accurate documentation, and serves as a key point of contact for staff, visitors, and partners. The position contributes to efficient, compliant, and collaborative operations that support the organization’s mission and the communities we serve.

Schedule: Monday through Friday, 8 am - 4 pm in office.
Compensation: $23-$25/hour

We are looking for people who have:

• Associate’s degree in Business Administration, Human Services, Health Administration, or a related field.
• Minimum of one (1) year of experience working in an office setting.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational, communication, and multitasking skills.
• Ability to handle confidential and sensitive information with discretion.
• Ability to work independently and manage multiple priorities effectively.
• Valid driver’s license and reliable transportation.

Physical Requirements for this role:

• Mobility: Ability to sit for extended periods at a desk or computer workstation.
• Manual Dexterity: Regular use of hands and fingers for typing, filing, and operating standard office equipment such as computers, phones, copiers, and fax machines.
• Visual and Auditory Requirements: Ability to read and produce documents, operate a computer screen for prolonged periods, and communicate clearly in person and over the phone.
• Lifting/Carrying: Occasionally lift and carry materials or office supplies up to 20 pounds.
• Other: Ability to move within the office to access files, supplies, and meeting areas.

Working Environment for this role:

• Setting: Professional office environment with standard office equipment and furnishings.
• Work Hours: In-office, there is no remote or hybrid option. Monday through Friday during regular business hours; occasional flexibility may be required for special projects or events.
• Conditions: Moderate noise level typical of an office (e.g., conversations, printers, phones).
• Interactions: Frequent interaction with team members, visitors, and external partners in person, by phone, and via email.
• Pace: Periods of steady workflow with occasional time-sensitive tasks requiring attention to detail and prioritization.

Program & Department Support

• Provide administrative support to New Bedford–based programs and departments in collaboration with program leadership.
• Assist with data entry, recordkeeping, scanning, filing, and management of program records.
• Coordinate offsite storage (ARMS) and scheduled destruction of discharged records.
• Support program-level billing compliance, including vendor management, check requests, SmartData reports, and credit card receipt tracking.
• Assist with outreach and fundraising activities as needed.

Reception & Office Operations

• Serve as the primary on-site point of contact for staff, visitors, and external partners.
• Answer phones, greet and direct visitors, and respond to general inquiries.
• Process and document all incoming and outgoing mail for agency management.
• Manage office supply inventory and fulfill supply requests for programs.
• Coordinate meeting spaces and food arrangements for campus meetings and events.
• Foster a welcoming, collaborative, and inclusive office culture.
• Perform other related duties as assigned.

• Maintain and update quality assurance documentation to ensure accuracy and accessibility.
• Support organization-wide electronic document conversion and special projects as assigned.
• Support Risk Management and Leadership meetings by recording and distributing meeting minutes and action items.
• Assist with audit preparation and follow-up related to audit findings.
• Provide administrative support to QA Specialists for the annual satisfaction survey project.

KDC values a diverse workforce. We are committed to a culture of equality and inclusivity that fosters dialog, innovation, compassion, respect, and collaboration. All qualified applicants will receive consideration for employment regardless of race, ethnicity, age, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability status, neurodiversity, or any other protected characteristic outlined by federal, state, or local laws. Your uniqueness drives our excellence!